Verbatim Response Analytics
Fully-automated analysis, extraction and conceptual grouping of NPS survey responses
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
Use existing survey results, upload as a .csv file
Programmers can download our open source code from GitHub to learn how to use the Haven OnDemand APIs and integrate them with existing survey analytics
Use Haven OnDemand APIs such as Concept Extraction, Sentiment Analysis, and Find Related Concepts without any prior programming knowledge
Select Net Promoter category (Promoters, Passives, Detractors) and sentiment (Positive, Neutral, Negative) for each question to get actionable insights, not just single words
Net Promoter is available on GitHub.