Net Promoter® Survey

Verbatim Response Analytics

Fully-automated analysis, extraction and conceptual grouping of NPS survey responses

Launch app

Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld

Automatic analysis of NPS Survey verbatim responses without human bias
Move beyond “word clouds” to actionable insight
Anyone using NPS surveys can now...

Start In Seconds

Use existing survey results, upload as a .csv file

Learn Haven OnDemand APIs

Programmers can download our open source code from GitHub to learn how to use the Haven OnDemand APIs and integrate them with existing survey analytics

Apply HP's Advanced Analytics

Use Haven OnDemand APIs such as Concept Extraction, Sentiment Analysis, and Find Related Concepts without any prior programming knowledge

Quickly Get Actionable Insights

Select Net Promoter category (Promoters, Passives, Detractors) and sentiment (Positive, Neutral, Negative) for each question to get actionable insights, not just single words

The future of survey analytics, making data matter.

Net Promoter is available on GitHub.